3 mn read
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Beyond the script: The future of digital customer service

3 mn read In the past companies noticed that their customers are getting frustrated by waiting for customer service agents for simple queries. “All our agents are busy. Your call is important to us. Please wait.” became a dreaded message for customers looking for answer to their simple queries. So many companies launched Chat Bots as part digitalizing […]

2 mn read
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AI use cases for the Manufacturing Vertical

2 mn read AI Use cases in Industrial Vertical Lots of news and talk about AI Usecases  in Technology, retail consumer and health care verticals.  I feel we need more focus on manufacturing vertical which can get enormous benefits from this exciting new technology.  After large amount of shifting manufacturing to low cost countries, now rich/developed countries are […]

5 mn read
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AI Symphony in Airline Enterprises

5 mn read Good old-fashioned AI (or what is now called Traditional AI) is deterministic in nature, while Generative AI is more probabilistic. Traditional AI relies on explicit rules, logic, and predefined algorithms. Given the same input and conditions, it will always produce the same output. This predictability ensures transparent behavior and decision-making processes. Generative AI, on the […]

3 mn read
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Insights into AI Landscape – A Preface

3 mn read AI Landscape and Key Areas of Interest The AI landscape encompasses several crucial domains, and it’s imperative for any organization aiming to participate in this transformative movement to grasp these aspects. Our objective is to offer our insights and perspective into each of these critical domains through a series of articles on this platform. We […]

3 mn read
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The Executive Order!

3 mn read Close on the heels of the formation of the Frontier Model Forum and a White House announcement that it had secured “voluntary commitments” from seven leading A.I companies to self-regulate the risks posed by artificial intelligence, President Joe Biden, yesterday issued an executive order regulating the development and ensuring safe and secure deployment of artificial […]

< 1 mn read
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Domain and LLM

< 1 mn read I am in total agreement with Morgan Zimmerman, Dassault Systems quote in TOI today.  Every industry has its own terminologies, concepts, names, words i.e Industry Language. He says even a simple looking word like “Certification” have different meanings in Aerospace vs life sciences.  He recommends use of Industry specific language and your own company specific […]

2 mn read
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AI Legislation: Need Urgency

2 mn read Let me first wish you all a happy Navratri Festivities.  I still fondly remember the Durga Pooja days during my Indian Statistical Institute years.  However, we also need to remember we are in the midst of two wars, one in Ukraine and other in Middle East.  We wish solutions are found and further loss of […]

3 mn read
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AI and Law

3 mn read The Public Domain is full of initiatives by many Law Universities, large law firms, and various government departments on the topic of “AI and Law “. I was happy to see a news article a few days ago about the Indian Consumer grievances cell thinking about using AI to clear a large number of pending cases. They […]

3 mn read
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AI for Sustainability and Sustainability in AI

3 mn read I will be referring to the following 3 papers on this very interesting topic. (1}  https://link.springer.com/article/10.1007/s43681-021-00043-6  Sustainable AI: AI for sustainability and the sustainability of AI A Van Wynsberghe – AI and Ethics, 2021 – Springe (2) https://www.researchgate.net/publication/342763375_Carbontracker_Tracking_and_Predicting_the_Carbon_Footprint_of_Training_Deep_Learning_Models/link/5f0ef0f2a6fdcc3ed7083852/download (3)      Lacoste, A., Luccioni, A., Schmidt, V., Dandres T.: Quantifying the Carbon Emissions of Machine Learning. (2019) While there is a tremendous push for using new-generation generative […]

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